Service Level Agreement
## 1. Uptime Guarantee
We guarantee 99.9% network uptime for all hosting services, measured on a monthly basis. This excludes scheduled maintenance windows.
## 2. Scheduled Maintenance
We perform routine maintenance during off-peak hours. In cases of critical issues, maintenance may be performed during peak hours as needed. Customers will be notified at least 24 hours in advance when possible.
## 3. Support Response Times
We aim to respond to all support tickets within 24 hours. Response times may vary depending on the severity of the issue.
## 4. Credits
If we fail to meet our uptime guarantee, you may request service credits for the affected period. Credits are applied to future invoices and do not exceed the monthly fee for the affected service.
## 5. Exclusions
This SLA does not apply to scheduled maintenance, force majeure events, or issues caused by customer actions or third-party services.
We guarantee 99.9% network uptime for all hosting services, measured on a monthly basis. This excludes scheduled maintenance windows.
## 2. Scheduled Maintenance
We perform routine maintenance during off-peak hours. In cases of critical issues, maintenance may be performed during peak hours as needed. Customers will be notified at least 24 hours in advance when possible.
## 3. Support Response Times
We aim to respond to all support tickets within 24 hours. Response times may vary depending on the severity of the issue.
## 4. Credits
If we fail to meet our uptime guarantee, you may request service credits for the affected period. Credits are applied to future invoices and do not exceed the monthly fee for the affected service.
## 5. Exclusions
This SLA does not apply to scheduled maintenance, force majeure events, or issues caused by customer actions or third-party services.